Provider of CMS Church Management and Fund Accounting Software and Services
Technical Support & Where To Get It
|If you are a current User, click here to enter the Club Support Forum..|
|Clicking the above link will explain how you enter the Club Support Forum. You can also read the following for additional support options.|
|Does My Software Come With Any Support?|
full retail programs come with 60 days of initial free 800 technical support
when you order for the first time. Upgrades are so low cost they do not
come with free 800 technical support, but you are still able to get pretty
much the same help at the Club Membership Support Forum.
One of the reasons our software products are so inexpensive is that we have removed the free 800 Support from the products after the initial 60 days. If you are a person who hardly ever needs to talk to a live technician, this saves you hundreds of dollars. If you are a person who always likes to talk to a live person, then you can order live support as needed - and you still save.
Just remember, our statistics show that over 95% of all questions are already answered either in the Readme.txt file that came with the application, or can be found at the Club Membership Support Forum. So... save yourself a call by checking these two valuable resources first.
Our Club Support Forum web site is monitored by other users as well as our technicians - and these are available 24 hours a day, 7 days a week - including Holidays. This is Free when you have the current version of the application.
|Can I Order Additional Personal Telephone Support?|
|Yes, after your 60 days of
free initial 800 support has expired you can contact us and order a new Technical
Support Plan. However, this is not really necessary as the above mentioned
Forum is included in your Club Membership.
Also, there is a high probability that your answer can be found in the
Readme.txt file that came with your application. But... the choice is
yours and is available.
However, some people will always prefer to talk to a live person and get 100% personal service - and we understand that. So, you can order a Technical Support Plan. The cost currently is $225.00 for a year of Toll Free help. Click here to order a new Technical Support Plan or call one of our sales representatives at 1-800-568-6350 or 1-321-821-9422.
If you don't have a Technical Support Plan, you can always still call or email a support technician - and you can pay by the call on your Visa/MasterCard or make other billing arrangements.
However, we highly recommend you consider the Club Support Forum instead.